Sterling Woolenny Big™ Brim Bowler Hat Wool Felt Bow Detail
The Woolenny Big Brim Bowler Hat brings quiet polish to warm walks, garden mornings, and slow city errands. Its broad brim helps soften glare while the rounded bowler shape frames...
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Why you will reach for it again
The Woolenny Big Brim Bowler Hat brings quiet polish to warm walks, garden mornings, and slow city errands. Its broad brim helps soften glare while the rounded bowler shape frames the face with ease, so beauty and wellness routines feel more intentional without extra effort.
Designed with a wide brim, rounded crown, and bow accent, this pull on hat adds coverage without feeling fussy. The wool felt texture offers a smooth, softly structured finish, while the one size fit is best checked against supplier sizing before purchase for the most accurate fit.
Shade With Quiet Polish
Sun, glare, and overdone accessories can make daily dressing feel harsher than it needs to. This wide brim bowler brings calm coverage, soft structure, and a polished finish that moves easily from morning errands to outdoor plans.
What Sets Woolenny Big™ Brim Bowler Hat Apart
- Wide brim silhouette for added facial shade
- Rounded bowler crown with a smooth, sculpted profile
- Soft bow accent positioned as the signature detail
- Wool felt texture with a smooth surface feel
- Softly structured body with gentle flexibility
- Solid color design for easy wardrobe pairing
- Pull on style for easy wear without adjustment hardware
- Works well for outdoor walks, brunch, garden time, travel, and resort dressing
- Easy to pair with linen, knits, relaxed tailoring, and monochrome summer looks
Frequently Asked Questions (FAQs)
Will this hat fit most head sizes?
It is intended for standard head sizing, and the best fit should be checked against the supplier sizing before purchase.
Is the brim good for sun coverage?
The broad brim helps add shade around the face during outdoor wear. It is not listed as UV rated, so use it as added coverage rather than a protective certification.
Does the wool felt texture feel heavy?
The hat has a softly structured wool feel designed to hold its shape. It is better suited to mild, cool, or transitional weather than high heat.
How should I style it for daily use?
Pair it with linen, soft tailoring, simple knits, or relaxed resort layers. The rounded crown and bow detail add polish without making the look feel overdone.
How do I care for this hat?
pot clean gently with a soft cloth and avoid soaking the felt texture. Store it on a flat surface or hat form to help preserve the brim and crown.