Refund policy

Return & Refund Policy

Last updated: 3/20/2026

At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.

Returns (30 Days)

We accept returns within 30 days of delivery.

To be eligible for a return:

Item must be unused, unworn, unwashed, and in original condition
Item must be returned in original packaging (when applicable)
Proof of purchase (order number/receipt) is required

Non-returnable items:

Gift cards
Final sale/clearance items (if marked “Final Sale” on the product page)
Personalized/custom items (if applicable)

How to Start a Return

To request a return, email us at info@sterlinghatco.com with:

Your order number
The item(s) you want to return
The reason for the return (optional but helpful)

If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping method. We are not responsible for returns lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:

The item and damage/issue
The packaging (if damaged)
The shipping label (if applicable)

We’ll make it right with a replacement or refund, depending on availability.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or denial.

If approved:

Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.

Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).

Exchanges

We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.

Late or Missing Refunds

If you haven’t received your refund after you’ve been notified it was approved: