FAQ

What is your return and refund policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include original packaging where applicable. To initiate a return, contact us at info@sterlinghatco.com with your order number and the item you wish to return.

Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.

Customers are responsible for return shipping, unless the item arrives damaged, defective, or incorrect.

Do you offer exchanges?

Yes. We offer exchanges for eligible items when inventory is available. Requests must be made within 30 days of delivery by contacting info@sterlinghatco.com with your order number and the requested replacement. Customers are responsible for return shipping unless the item arrives damaged or incorrect.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@sterlinghatco.com with your order number and photos of the issue. We’ll provide a replacement or refund and cover any required shipping costs.

Are there any items that can’t be returned?

Yes. Final sale items, gift cards, and used or worn products are not eligible for return. Items marked final sale may only be refunded or replaced if they arrive damaged or incorrect.

How long does order processing take?

Orders are typically processed within 1–2 business days (excluding weekends and holidays). You’ll receive a confirmation email and tracking details once your order ships.

What are your shipping rates and delivery times?

We offer free shipping on all orders. Estimated delivery is 4–6 business days after processing, depending on your location and carrier. Delivery times may vary due to carrier delays, weather, or peak seasons.

Where do you ship?

We currently ship to United States only. If you’re outside our shipping regions, contact us at info@sterlinghatco.com and we’ll see if we can help.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking link via email. If you don’t see it, please check your spam or junk folder or contact us for assistance.

Can I cancel or change my order?

If you need to cancel or change an order, contact us within 12 hours of placing your order at info@sterlinghatco.com. Once an order has been processed or shipped, changes may not be possible.

Are taxes and fees included?

Applicable taxes are calculated at checkout based on your location. We do not charge hidden fees—your total cost is shown before completing your purchase.

How can I contact customer support?

Any Questions? We’re here to help. 

Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048

Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.