Shipping policy

Update: 3/24/2026

At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.

Where We Ship

This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.

To check for future updates or international availability, please visit our FAQ page.

Processing & Delivery Times

Order Cutoff: 5:00 PM Mountain Standard Time (Denver)

Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.

Handling Time: 1-2 Business Days (Monday - Friday)

Please allow 1–2 business days for your order to be prepared and shipped.

Transit Time: 4-6 Business Days (Monday - Friday)

Once shipped, delivery typically takes 4-6 business days depending on your location.

Total Delivery Time: 5-8 Business Days

Most orders arrive within 5-8 business days from the date of purchase.

For shipping delays or address changes, please reach out to our Customer Support Team.

Shipping Costs

Shipping Cost Type: Free shipping

All orders have free shipping within Canada, no minimum purchase required.

For details on returns or exchanges, view our Refund & Return Policy.

Trusted Delivery Partners

Your order will be shipped using one of our trusted carriers:

UPS
FedEx

These partners help us ensure that your package arrives safely and on time.

Tracking Your Order

As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.

Delivery Support

If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.

Need assistance?

We’re here to help.

Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048

Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.