Sterling Winter Fisherman Hat™ with Plush Ear Coverage
Experience ultimate warmth and comfort with the Sterling Winter Fisherman Hat. Designed for effortless wear, its plush faux fur envelops your ears, making cold-weather outings feel cozy and stylish. Whether...
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Quiet Warmth For Busy Days
Experience ultimate warmth and comfort with the Sterling Winter Fisherman Hat. Designed for effortless wear, its plush faux fur envelops your ears, making cold-weather outings feel cozy and stylish. Whether you're commuting, taking a leisurely walk, or running errands, this hat offers a seamless fit without the fuss.
This one-piece fisherman silhouette features a soft dome and a deep brim that provides generous ear coverage. Designed to fit head circumferences of approximately 54–58 cm, it simply pulls on and off, ensuring you stay warm without the hassle of straps or closures. To maintain its luxurious look, gently hand wash and shade dry.
- One-piece fisherman silhouette for effortless style
- Soft faux fur lining for exceptional warmth
- Pull-on design for easy wear without closures
- Ideal for cold-weather outings and casual day-to-day activities
Cold Days Feel Softer
Cold-weather routines feel harder when your headwear is uncomfortable, fussy, or easy to forget. Sterling adds soft ear coverage and a simple pull-on fit so you can step out feeling warm and composed.
Specifications
- Size: one size
- Recommended head circumference: 54–58 cm
- Closure: none; pull-on design
- Outer material: plush synthetic pile
- Pattern: solid
- Construction: one-piece fisherman hat
- Item weight: not specified by supplier
- Care: hand wash only; do not bleach or iron
- Drying: line dry in shade; do not tumble dry or dry clean
Frequently Asked Questions (FAQs)
What size does the Sterling fit?
It is made in one size and is best suited to head circumferences of approximately 54–58 cm.
What is the hat made from?
It uses plush synthetic pile with a soft faux-fur texture and a one-piece fisherman-hat shape.
How much ear coverage does it provide?
The deep brim is designed to sit around the ears and extend across the sides and back of the head.
Will it hold up to daily use?
The closure-free one-piece construction keeps daily wear simple. Gentle handling and proper care will help preserve the plush surface.
How should I care for it?
Hand wash gently, avoid bleach and ironing, and line dry in the shade. Do not tumble dry or dry clean.