Core Luxe
Sale
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Sterling Urban Caps™ Straw Hat With Contrast Band
$24.99
$34.99
The Urban Caps straw hat brings easy shade into your daily ritual, helping outdoor time feel calmer, lighter, and more composed. Its clean contrast detail frames the face with a...
Free U.S. shipping
No minimum required
30 day returns
Easy exchanges on eligible items
Real support
Questions answered by a real team
Need help choosing the right cap? Contact your support team before you buy.
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Product story
Why you will reach for it again
The Urban Caps straw hat brings easy shade into your daily ritual, helping outdoor time feel calmer, lighter, and more composed. Its clean contrast detail frames the face with a polished look while the breathable straw feel supports comfort during walks, garden mornings, beach days, and relaxed travel.
Made from straw with a light body, this monochrome sun hat is offered in Blue, Brown, Beige, and Brown Blue with S and M size options. The listing includes one hat, no printed logo, and a simple pull on design suited to spring, summer, fall, and winter wear.
Shade That Feels Composed
When sun feels sharp and your outfit needs an easy finish, the wrong hat can feel heavy, distracting, or too casual. Urban Caps gives you calm coverage, lightweight comfort, and a polished contrast look for daily outdoor use.
What Sets Urban Caps Apart
Material And Finish
- Product category: straw hat
- Material: straw
- Pattern: monochrome
Fit And Options
- Size options: S and M
- Adult size guide reference: S 55 cm and M 56 cm
- Color options: Blue, Brown, Beige, and Brown Blue
Build And Components
- Design detail: light body
- Logo print: none
- Packing list: 1 hat
Frequently Asked Questions (FAQs)
How does the Urban Caps straw hat fit?
It is listed in S and M, with the adult size guide showing S at 55 cm and M at 56 cm. Measure just above the ears and brows, then choose the larger size if between sizes.
Is the straw material comfortable for warm days?
Yes, the straw material and light body are intended to feel airy for outdoor wear. It works well for errands, walks, and relaxed days in the sun.
Does it offer face coverage?
The brim is designed to add shade around the face during daily outdoor use. Pair it with sun care for a more complete routine.
How should I care for it?
Spot clean with a cold damp cloth and mild detergent, then air dry in the shade. Avoid dryers and long heat exposure to help preserve shape.
Can it be worn with different outfits?
Yes, the monochrome pattern and contrast detail pair easily with resort wear, linen layers, relaxed denim, and simple day looks.
