Sterling Tweed Flat Cap™ Low Crown Tweed Fabric Check Stitch
The Tweed Flat Cap brings a composed finish to slow mornings, city walks, and quiet weekend plans. Its low profile shape adds soft face framing coverage while pairing easily with...
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Why you will reach for it again
The Tweed Flat Cap brings a composed finish to slow mornings, city walks, and quiet weekend plans. Its low profile shape adds soft face framing coverage while pairing easily with skin care routines, neutral layers, and everyday plans that call for ease.
Designed with a classic flat cap silhouette, it features a short front brim, rounded crown, dark tweed fabric, and subtle check patterning visible across the panels. The pull on structure keeps daily wear simple, while the textured surface and stitched seam lines give the cap a refined, tailored feel.
Quiet Polish For Every Day
It can be hard to find a cap that feels refined without adding bulk or visual noise. This low profile tweed flat cap brings calm confidence, soft coverage, and a tailored finish that works with your daily rhythm.
Specifications
- Low profile flat cap silhouette with a rounded crown.
- Short front brim provides light face framing coverage.
- Pull on construction with no external back closure visible.
- Dark brown tweed fabric exterior shown in the product image.
- Subtle check pattern with fine contrast lines across the crown.
- Textured woven surface creates a softly tailored look.
- Paneled crown construction supports the cap’s shape.
- Stitched seam channels add definition across the top.
- Best suited for daily wear, travel, outdoor cafés, and casual layering.
Frequently Asked Questions (FAQs)
How does the Tweed Flat Cap fit?
It has a low profile flat cap shape that sits close to the head without a bulky crown. The pull on build keeps the feel simple and secure for daily wear.
What material does it look like?
The product image shows a dark brown tweed fabric exterior with a visible woven texture. The subtle check pattern adds depth without feeling loud.
Does the brim provide coverage?
The short front brim gives light face framing coverage for everyday outdoor use. It keeps the profile clean while adding a practical shaded edge.
How can I pair it with outfits?
It works well with linen, cotton, knit layers, coats, and relaxed neutral pieces. The dark brown tone makes it easy to wear across casual and polished looks.
How should I care for it?
Spot clean gently with a soft cloth and allow it to air dry naturally. Avoid soaking, machine washing, or high heat to help preserve the tweed texture.