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Sterling Alden Winter Flat Cap™ Wool Blend Adjustable Stripe Design
$36.99
Bring a calmer finish to cold-weather routines with the Alden, a low-profile flat cap that feels easy to reach for each day. Its adjustable fit and clean striped design keep...
Free U.S. shipping
No minimum required
30 day returns
Easy exchanges on eligible items
Real support
Questions answered by a real team
Need help choosing the right cap? Contact your support team before you buy.
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Product story
Why you will reach for it again
Bring a calmer finish to cold-weather routines with the Alden, a low-profile flat cap that feels easy to reach for each day. Its adjustable fit and clean striped design keep outerwear pairings polished while the compact shape stores neatly by the door, on a shelf, or in a travel bag.
Woven from a 50% wool and 50% viscose blend, the cap combines a softly textured body with a firm short brim that helps hold its shape. Medium fits 57–58 cm head circumferences, large fits 59–61 cm, and a built-in adjuster allows a closer fit within the selected size.
Cold Weather Dressing, Settled
A scattered pile of winter accessories can make getting out the door feel harder than it should. The Alden brings the routine back under control with a warm wool blend, adjustable fit, and clean striped profile.
Specifications
Fit And Dimensions
- Medium fits head circumferences of 57–58 cm.
- Large fits head circumferences of 59–61 cm.
- Built-in adjustment supports a closer fit within each size.
Materials And Construction
- Shell composition: 50% wool and 50% viscose fiber.
- Front edge includes a firm internal support.
- Pattern options: dark gray plaid, coffee stripe, and black-gray stripe.
Use And Care
- Package includes one flat cap.
- Intended for autumn and winter wear.
- Use a soft brush for surface dust and follow the sewn-in care label for deeper cleaning.
Frequently Asked Questions (FAQs)
How do I choose a size?
Medium fits 57–58 cm and large fits 59–61 cm. Measure around the widest part of your head before choosing.
What is the fabric composition?
The shell is 50% wool and 50% viscose fiber. A firm front support helps hold the short brim.
How adjustable is the fit?
The built-in adjustment allows fine-tuning within the selected size. It does not replace choosing the correct base size.
Will it hold its shape during daily use?
The structured fabric and firm brim help maintain a compact profile. Store it dry and uncompressed between wears.
How should I care for it?
Remove surface dust with a soft brush and spot clean lightly as needed. Follow the sewn-in care label for deeper cleaning.
