Sterling™ Cozy Fleece Lined Knit Beanie Ear Flap Pompom
Move through cold mornings with a knit beanie that feels soft, warm, and easy from the first wear. The fleece lined interior, ear flap coverage, and pompom finish bring a...
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Why you will reach for it again
Move through cold mornings with a knit beanie that feels soft, warm, and easy from the first wear. The fleece lined interior, ear flap coverage, and pompom finish bring a polished seasonal touch to your beauty and wellness routine, whether you are heading out for a walk, packing for travel, or adding comfort to daily layers.
Made with a knit outer shell and a soft fleece lining, this winter beanie is shaped with ear flaps for added side coverage and finished with a crown pompom. The pull on design keeps use simple, while the flexible knit shape helps it sit close for errands, outdoor routines, and calm cold weather days.
Warmth Without The Bulk
Cold air around the ears can make a simple walk feel sharper than it should. This fleece lined knit beanie brings calm warmth, soft coverage, and a polished pompom finish to your winter routine.
What Sets The Cozy Fleece Lined Knit Beanie Apart
- Knit outer shell with soft fleece lining
- Crown pompom detail for a raised winter finish
- Multiple color options noted in the product input
- Ear flaps extend side coverage over the ears
- Pull on construction with no buckle or strap closure
- Flexible knit shape supports a close cold weather fit
- Made for winter walks, travel, errands, and everyday outdoor routines
- Designed for warmth without a heavy layered feel
- Pairs easily with coats, sweaters, and relaxed cold weather layers
Frequently Asked Questions (FAQs)
How does the beanie fit?
The knit construction is made to sit close with gentle flexibility. Check the product size details before purchase for your best fit.
Is the lining soft against the skin?
Yes, the fleece lining is intended to add a soft inner layer for cold weather comfort. It helps reduce the sharper feel of exposed cold air.
Do the ear flaps add coverage?
Yes, the ear flaps extend coverage over the sides of the head and ears. This makes it useful for walks, commutes, and outdoor routines.
Can it be worn with everyday outfits?
Yes, the simple knit shape pairs well with coats, sweaters, and relaxed winter layers. The pompom adds a soft seasonal finish without feeling loud.
How should I care for it?
Follow the care label on the product. For gentle upkeep, spot clean or hand wash only when the listed care instructions allow it.