Button Information
Shipping Information
Sterling Hat Co ships within the United States only.
Orders are processed within 1 to 2 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information.
Estimated delivery time is 4 to 6 business days after processing, depending on your location and carrier. Delivery times may vary due to carrier delays, weather conditions, or peak shipping periods.
Return and Refund Information
Sterling Hat Co accepts returns within 30 days of delivery.
Items must be unused, in original condition, and returned with original packaging where applicable. To initiate a return, please contact info@sterlinghatco.com with your order number and the item you wish to return.
Once your return is received and inspected, refunds are issued to the original payment method. Inspection typically takes 1 to 3 business days. After approval, refunds may take 3 to 10 business days to appear depending on your financial institution.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Final sale items, gift cards, and used or worn products are not eligible for return.
Contact Information
Sterling Hat Co is committed to providing reliable customer support.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours are Monday through Friday, 9 AM to 5 PM Mountain Standard Time.
We aim to respond to all inquiries within 24 to 48 business hours.
