At Sterling Hat Co., we aim to provide a smooth, transparent, and reliable shipping experience from checkout to delivery.
Where we ship: We currently ship only within the United States. All orders qualify for free shipping, with no minimum purchase required.
Order processing: Our order cutoff is 5:00 PM Mountain Time, Monday–Friday. Orders placed before the cutoff enter processing that business day. Orders placed after the cutoff or on weekends enter processing the next business day. Please allow 1–2 business days for preparation and shipment.
Delivery estimates: Once shipped, orders typically arrive within 4–6 business days. Total estimated delivery time is 5–8 business days from purchase. These are estimates, not guaranteed arrival dates, and carrier delays may occur.
Delivery partners and tracking: Orders are shipped using UPS or FedEx. Once your order ships, you’ll receive an email containing your tracking number and a tracking link. You can also visit our Order Tracking Page.
Delivery support: For shipping delays, address changes, damaged items, or lost packages, contact info@sterlinghatco.com with your order number. If an item is missing from your delivery, please contact us within 48 hours and include relevant photos so we can investigate promptly.
Returns: We do not offer exchanges. For return eligibility and instructions, please review our Refund & Return Policy. To request assistance, visit Help with Orders & Returns. Submitting a request does not automatically approve a return. Please wait for approved return instructions before mailing an item.
Contact us: Email info@sterlinghatco.com or call (801) 306-4373. Customer support hours are Monday–Friday, 9:00 AM–5:00 PM Mountain Time. We typically respond within 24–48 business hours.
Business address: Sterling Hat Co., 4452 N La Ringhiera Dr., Lehi, UT 84048
