Sterling Reboux Cloche™ Wool Hat With Soft Bell Crown
The Reboux wool cloche brings a soft, composed finish to cold days with a close, calming fit that feels easy from the first wear. Pair it with your coat, knitwear,...
Shipping
Update: 3/24/2026
At Sterling Hat Co, our goal is to deliver comfort and relief straight to your door with a smooth, transparent, and reliable shipping experience. That’s why we’ve designed our shipping process to be simple, fast, and worry free.
Where We Ship
This policy applies to orders shipped within the United States. We’re continuously working to expand our shipping locations to serve more customers worldwide.
To check for future updates or international availability, please visit our FAQ page.
Processing & Delivery Times
- Order Cutoff: 5:00 PM Mountain Standard Time (Denver)
Orders placed before 5:00 PM EST, Monday–Friday are processed the same day. Orders placed after cutoff or on weekends are handled the next business day.
- Handling Time: 1-2 Business Days (Monday - Friday)
Please allow 1–2 business days for your order to be prepared and shipped.
- Transit Time: 4-6 Business Days (Monday - Friday)
Once shipped, delivery typically takes 4-6 business days depending on your location.
- Total Delivery Time: 5-8 Business Days
Most orders arrive within 5-8 business days from the date of purchase.
For shipping delays or address changes, please reach out to our Customer Support Team.
Shipping Costs
- Shipping Cost Type: Free shipping
All orders have free shipping within Canada, no minimum purchase required.
For details on returns or exchanges, view our Refund & Return Policy.
Trusted Delivery Partners
Your order will be shipped using one of our trusted carriers:
- UPS
- FedEx
These partners help us ensure that your package arrives safely and on time.
Tracking Your Order
As soon as your package is on its way, you’ll receive an email with your tracking number and a link to our Order Tracking Page, where you can follow your delivery in real time.
Delivery Support
If you encounter any issues—such as delays, damaged items, or lost packages, our support team is here to help. Simply contact us, and we’ll work quickly to resolve the problem and make sure your order gets to you. If an item is missing from your delivery, please contact us within 48 hours at info@sterlinghatco.com with your order number and photos.
Need assistance?
We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Returns
Return & Refund Policy
Last updated: 3/20/2026
At Sterling Hat Co. (“we”, “us”, “our”), we want you to love your purchase. If something isn’t right, here’s how returns and refunds work.
Returns (30 Days)
We accept returns within 30 days of delivery.
To be eligible for a return:
- Item must be unused, unworn, unwashed, and in original condition
- Item must be returned in original packaging (when applicable)
- Proof of purchase (order number/receipt) is required
Non-returnable items:
- Gift cards
- Final sale/clearance items (if marked “Final Sale” on the product page)
- Personalized/custom items (if applicable)
How to Start a Return
To request a return, email us at info@sterlinghatco.com with:
- Your order number
- The item(s) you want to return
- The reason for the return (optional but helpful)
If approved, we’ll send return instructions. Items sent back without requesting a return may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
- We recommend using a tracked shipping method. We are not responsible for returns lost in transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of:
- The item and damage/issue
- The packaging (if damaged)
- The shipping label (if applicable)
We’ll make it right with a replacement or refund, depending on availability.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial.
If approved:
- Once your return is approved and received, refunds are issued to the original payment method after inspection. Please allow 1-3 business days for inspection and 3–10 business days for the refund to appear, depending on your bank.
Original shipping charges are non-refundable, except when the return is due to our error (damaged/defective/incorrect item).
Exchanges
We do not offer direct exchanges.
If you want a different item, please return your original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund after you’ve been notified it was approved:
- Check your bank/credit card account again
- Contact your bank or card issuer (processing time varies)
- If you still need help, contact us at info@sterlinghatco.com
International Returns
International customers are responsible for:
- Return shipping costs
- Any duties, taxes, or customs fees associated with the return
- We do not refund duties or taxes paid on international shipments.
Contact
Any Questions? We’re here to help.
Email: info@sterlinghatco.com
Phone: (801) 306-4373
Business Address: 4374 N Summer View Dr, Lehi, UT 84048
Customer support hours: Monday–Friday, 9am–5pm (MST)
We typically respond within 24–48 business hours.
Website: sterlinghatco.com
Why you will reach for it again
The Reboux wool cloche brings a soft, composed finish to cold days with a close, calming fit that feels easy from the first wear. Pair it with your coat, knitwear, or polished daily layers for warmth, face framing coverage, and a simple self care lift before you head out.
Made with wool in a rounded cloche shape, it offers a soft texture, gentle structure, and a pull on design with no closure to fuss over. The compact brim sits close to the face for light coverage, while the versatile palette includes black, brown coffee, gray coffee, navy gray, and red coffee.
Soft Warmth Without the Fuss
Cold days can make polished dressing feel harder than it should. Reboux brings cozy coverage and a refined cloche shape, so you feel calm, covered, and ready with one easy piece.
What Sets Reboux Cloche™ Apart
- The hat is made with wool, giving it a soft felted texture and a warm hand feel.
- The structured cloche crown keeps its rounded shape while still feeling gentle on the head.
- The compact brim is designed to sit close to the face for a clean, refined outline.
- The pull on design makes the hat easy to wear without straps, buckles, or extra hardware.
- The close fitting crown creates a secure feel for walking, commuting, and everyday cold weather use.
- The lightweight shape makes it simple to pair with coats, knitwear, scarves, and elevated casual layers.
- The vintage inspired cloche silhouette adds a softened face framing effect without feeling oversized.
- The low profile design makes the hat easy to store, carry, and reach for throughout the season.
Frequently Asked Questions (FAQs)
How does the Reboux cloche fit?
It is designed as a pull on cloche with a close rounded shape. Check your head size against the size noted on the listing for the best fit.
Is it comfortable for cold days?
The wool texture feels soft and warm, making it easy to wear with coats, knit layers, or daily outerwear.
What is the hat made with?
The listing notes wool as the main material, giving the hat a soft feel and structured drape.
Does the brim give face coverage?
The short cloche brim sits close to the face for light coverage without feeling oversized.
How should I care for it?
Spot clean gently and let it air dry flat. Store it away from heavy pressure to help keep its shape.